Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.

For more information on the State of Maryland's customer service program, or to submit a suggestion, please visit Maryland.gov/CustomerService.

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Maryland Aviation Administration  - P.O. Box 8766 - BWI Airport, MD 21240-0766 -  410-859-7111 - Toll Free: 1-800-"I FLY BWI" (800-435-9294)


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